Question 1

Are you a law firm?

Accepted Answer

Yes, we are an Incorporated Legal Practice with the Law Society of New South Wales.

Question 2

What is the difference between you and other law firms?

Accepted Answer

Our primary focus is to provide contemporary legal services to healthcare professionals.
In recent years, we see the buzz around start-ups in tech, hospitality, retail etc... where they have enjoyed much attention and support from professional service providers with services tailored towards their industry.
As participants in the healthcare industry, we understand your environment and pain points that come with it. We think it's time for healthcare professionals to equally have Accessible, Reliable and Efficient legal services without the hefty price tag. 
Operating within the NewLaw (https://insight.thomsonreuters.com.au/posts/true-newlaw-firm)model, we emphasise on agility in our interaction and delivery - so we can focus on handling your legal needs.  
Similarly, we operate on a fixed / pre-agreed fee structure where you will not experience a bill shock.

Question 3

What are your experiences in the healthcare industry?

Accepted Answer

We: 
 • Draft and review employment contracts for medical professionals and their support staff
 • Review practice policies and client communications as risk management
 • Resolve dispute between practice and service provider
 • Assist in responding and resolving negative patient complaints/reviews
 • Come alongside medical practitioner through potential negligence claim process
 • And others...
We constantly engage with healthcare professionals to understand the evolving nature in healthcare practice environment and keeping abreast with the legal developments in this space. Together with our Advisors, we seek to develop ways to better deliver legal services to you.

Question 4

Are you based in Australia?

Accepted Answer

Yes, we work out of Sydney and Melbourne.

Question 5

Do you provide services Australia-wide?

Accepted Answer

Yes, as long as you have internet connection we are good to go. Face-to-face meetings can be pre-arrange on request.

Question 6

I'm a member of a MDO, when will I require your services?"

Accepted Answer

Our services are to assist you in areas not covered by your MDO policy, for example:
When Starting Out:
 • Independent legal advice for your new employment contract
 • Incorporating your business - ASIC company registration, business name registration, ABN / GST / TFN / PAYG registrations
 • Employment contract when hiring new staff
 • Contractor's agreement when engaging contractors
 • Shareholders' agreement to lay down the terms of your relationship
 • Loan agreement to stipulate the repayment terms.
When Something is Up:
 • Dispute management - Services / equipment purchased are not up to scratch and there is a possible breach of contract
 • Dispute in employment / workplace related issues within your private practice
 • Complaints / claims management - work with you to best handle complaints against the practice / practitioner; assist in liaising with your MDO with you.
Our services are to assist you and not intended to intervene with your obligations with the MDO.

Question 7

How do I contact you?

Accepted Answer

For new enquiry, click here (javascript:void(0))to schedule a call back at your preferred day / time.
For existing matters, you can contact us at team@alongsidelegal.com.au

Question 8

What is your response time?

Accepted Answer

For an initial chat, you can select your preferred time for us to get in touch with you. After hours and weekend consults are available on selected days.
 
We will indicate the turnaround time for your specific matter prior to our engagement. The turnaround time for standard matters is between 2-5 business days. However, it is subject to your final instructions. You will receive status updates leading up to the indicative delivery date.
 
Taking care of our existing clients' matters is always our priority. Hence, if our schedule does not permit we may discuss to have new matters referred to our legal network.

Question 9

What are your fees?

Accepted Answer

We operate on a fixed / pre-agreed fee structure.
 
Fixed fee - The fees are as quoted in our costs disclosure prior to the engagement.
 
Pre-agreed fee structure - As some matters (eg negligence claims, dispute resolution) are subject to many variable factors, we will provide a fixed fee quote based on the scope of work anticipated. Similarly we will also inform you upfront how we charge should the scope of work broadens.
If the scope of work is expected to broaden during the course of the matter, we will notify you in advance before any additional fees are incurred.
It's our commitment that you will not experience a bill shock.

Question 10

How do I make payment?

Accepted Answer

By: 
- Electronic Fund Transfer  
- Credit Card (surcharge applies)

Question 11

What if I do not require your services anymore?

Accepted Answer

Our services can be terminated any time in accordance to the terms of our engagement.

Question 12

Can I get a refund if I terminate your services?

Accepted Answer

Our fees are due upon completion of work or blocks of work as stipulated in the terms of engagement. We will refund the amount for work yet to be completed.

Question 13

What if I'm dissatisfied with your services?

Accepted Answer

In the event you are dissatisfied with our services, we would appreciate the opportunity to better understand and investigate the matter. 
Please email us at admin@alongsidelegal.com.au with the following:
Your name:
Contact number:
Email:
Matter ID (if any):
Message:
We will be in touch within 3 Business Days.

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